Healthcare · GP and clinic operations
AI for Australian
healthcare SMEs
Clinic AI is not a chatbot demo. Australian GPs and health SMEs come to SMEC AI with missed patient calls, a stretched front desk, and scribing tools that never became a system. Adopt support is free for eligible practices.
The front desk is the bottleneck
Dr Praveen Konadi, a GP and medical centre director, described the pattern SMEC AI hears from clinics: missed patient calls, rising admin, and staff under strain. Isolated AI scribes help notes. They do not answer the phone after hours or turn a clinic workflow into something a team can run every day.
What clinics actually start with
After-hours and overflow reception
A medical voice agent that answers patient calls, handles reception, and matches returning patients. SMEC AI has shipped a Medical Voice Agent for this job.
Clinical notes without a new stack
Scribes and transcription only help when they match clinic workflow. SMEC AI has introduced practices to partners such as Heidi Health and Patient Voice rather than selling a house tool.
Document and referral automation
Paid medical automation ($7k–$15k) is for clinics that already know the process they want built. It is not bundled into a free consult.
Australian proof
Being able to see who is across the ecosystem and landscape of AI solutions was very helpful, and the connections they made for us were what turned an internal clinic need into a commercial AI product we now sell to other practices.
365 Days Medical Centre Group. Dr Konadi's team built and commercialised a 24/7 AI Healthcare Receptionist after SMEC AI mapped the landscape and introduced No Moss, Patient Voice, and Heidi Health.
It's absolutely critical to automate as much as possible and to think about it in the business design from the very start.
Genotype Health. A regulated healthcare startup that designed AI automation into operations before launch, with SMEC AI owning scope and delivering a working prototype.
Related on this site
Start with Adopt. Buy automation only if you need it.
Eligible clinics can call the Information Line or book a free 45-minute consult. Buy a build only if you already know the workflow you want.
Questions
Is SMEC AI free for a GP clinic?
Yes for eligible practices. Paid builds are optional and priced on the medical automation page.
Do you sell a clinic receptionist product?
No. SMEC AI does not take commissions on tools. 365 Days Medical Centre built and now sells its own receptionist product after SMEC AI introduced implementation partners.
Is this legal or clinical advice?
No. SMEC AI offers AI-adoption help. It is not legal, financial, tax, or clinical advice.